Privacy and Personal Data Policy

UPDATED June 11, 2021

 

PREAMBLE

 

This privacy policy applies to the Site: www.cook-shop.fr(hereinafter "the Site").

 

It concerns:

 

  • The way in which the personal data of website users is collected and processed;

 

  • User rights regarding this data ;

 

  • Everything you need to know about the person responsible for the processing of personal data collected and processed ;

 

  • Information about third parties to whom this data may be transmitted;

 

  • The site's policy regarding "Cookies" files.

 

This privacy policy supplements the legal notices and general terms and conditions of sale of the site.

 

By using our Site, you agree to the terms of this Privacy and Personal Data Policy as written on the date of your visit. As this document is subject to change, we encourage you to check this page regularly for the most up-to-date version.

 

ARTICLE 1: YOUR DATA CONTROLLER

 

SNC Foodista – Cook Shop – Capital €15,000

166 Rue Maurice Béjart, Building B

Deveze Club Park

34500 Béziers

 

Representative: Ms. Nathalie CAHET, President

 

Telephone: 04 67 01 77 74

clients@cook-shop.fr

 

ARTICLE 2. YOUR PERSONAL DATA COLLECTED

 

The user who visits the website www.cook-shop.fr agrees that, during said consultation and interactions with Cook Shop, his personal data may be collected, recorded, organized, stored, used and/or transferred in compliance with the laws and regulations relating to information technology and freedoms and the protection of personal data.

 

2.1. Data collected

 

According to EU Regulation No. 2016/679 of 27 April 2016 on the processing of personal data (known as the GDPR), and the amended French Data Protection Act of 20 June 2018, "personal data" means any information relating to an identified or identifiable natural person (i.e., someone who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person).

 

The personal data collected on the site www.cook-shop.fr These are, depending on the case, the following:

 

Collection time

Data concerned by the processing

Purpose of the processing

Legal basis

Create an account

First name

Name

E-mail address

Mailing address

Phone number

IP address

VAT number

Date of birth or age

Username, username and password

Social media profile (if you use social media to connect or if you provide us with this personal data).

Customer relationship management (order management, answering questions, etc.)

 

Newsletters and marketing communications if you have requested them

 

Website improvement

 

Audience analysis and statistics

 

Website security and fraud prevention

Contractual

 

 

 

Consent

 

 

 

 

 

Legal and Legitimate Interest (fighting fraud)

Order

First name

Name

E-mail address

Delivery address

Billing address

Order history and transaction numbers

 

Social media profile (if you use social media to log in or if you provide us with this personal data)

 

 

Payment information

 

Order management (conclusion and execution of the sales contract, payment*, delivery, claims, after-sales service, dispute management)

 

* Payment information (credit card number/PayPal information/bank details) is not collected by us but directly by the payment service providers.

 

Fight against fraud

Enhance your profile if you place an order after logging into your account

Satisfaction assessment

Statistics

 

Contractual

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Legitimate interest

Navigation (data collected by cookies or similar technologies)

Technical terminal information (IP address, browser and device data)

 

Navigation information: data on site usage, last site visited, pages viewed, products or services searched for, products or services added to the cart, location, duration of visit

Verification of the proper functioning, improvement and security of the website;

Dissemination of appropriate content;

Creation and saving of the shopping cart for the duration of the connection;

Creation and storage of connection data;

Adaptation and improvement of our services and commercial communications;

Sharing our content on social networks (share buttons aimed at giving visibility to the site).

Legitimate interest (operating the website, compiling business statistics to understand and analyze customer habits)

 

Consent for cookies other than strictly necessary cookies

Newsletters and commercial communications

First name, last name

E-mail address

 

Sending newsletters

Sales prospecting

Creating a loyalty account

Audience analysis and statistics

 

Legitimate interest (for the use of data to improve our offerings and services, or for products or services that have already been purchased)

 

Legal obligation (updating a suppression list in case of a request to no longer be contacted)

 

Consent (for other cases)

Online support

Name, Surname;

E-mail address ;

If applicable: telephone number;

Content of the exchanges

Answering your questions about products or services;

To assist you in using the site and the ordering process

Consent (for responses)

 

Legitimate interest (for the use of data to improve our offerings and services)

 

Your data is stored in the Site's computer systems for the duration necessary for its purpose:

 

-       Unless you object or request its deletion, prospect/customer data is retained for three years from the date of collection or your last activity on the website or interaction with Cook Shop (last order, last browsing from your account, last contact with customer service, last opening of a hyperlink from a newsletter or other marketing email, last contact) or the end of the business relationship. At the end of this three-year period, we may contact you to ask if you wish to continue receiving marketing communications. If we do not receive a positive and explicit response from you, your data will be deleted or archived in accordance with applicable regulations.

-       Your bank details are deleted once the transaction is complete. Subject to your explicit consent, this data (with the exception of the security code, which is never stored) may be kept until your bank card expires to facilitate future purchases. Without your consent, your bank card number will be archived for 13 months in accordance with Article L. 133-24 of the French Monetary and Financial Code to prevent any dispute regarding the transaction.

-       Data relating to identity documents is kept for one year in the event of exercising the right of access, rectification, limitation, deletion or portability, and for three years in the event of exercising the right to object.

-       Data used to establish proof of a right or contract, or retained to comply with a legal obligation, is archived in accordance with applicable regulations.

-       The technical information collected through cookies is kept for 13 months after the last formulation of your consent.

 

The collection and processing of data serve the following purposes: customer relationship management and order processing (contractual basis), audience analysis and statistics, website security and fraud prevention, website improvement and security, improvement of our offers and services (legal basis).

 

Apart from processing for contractual, legal purposes or to pursue a legitimate interest, the customer's consent is systematically obtained before any collection of personal data.

 

2.2. Transmission of data to third parties

 

Users' personal data may be shared with our service providers at our request and processed by them under our control and according to our instructions to ensure the proper execution of our pre-contractual or contractual relationships: bank, IT provider, hosting provider, carrier/delivery service provider, provider in charge of carrying out email, advertising and promotional campaigns. These service providers are all established in France.

 

Cook Shop will not sell, rent, or transfer your personal data to other companies for marketing purposes. Your data is protected, and you will never be contacted for marketing purposes by any third party because of Cook Shop.

 

 

2.3. Data hosting

 

The site www.cook-shop.fr is hosted by:

OVH – SAS with capital of €10,000,000

Registered with the Roubaix-Tourcoing Trade and Companies Register under number 424 761 419 00045

APE code 6202A

VAT number: FR 22 424 761 419

Head office: 2 rue Kellermann - 59100 Roubaix - France.

 

The data collected and processed by the site is hosted and processed exclusively in France.
Other service providers may also process the data:


Shopimind

Provider information: https://www.shopimind.com/

Provider location: France

Objective: Marketing emails

Is the data stored or processed outside the EU? No

GDPR Charter of the service provider: https://www.shopimind.com/rgpd/

 

ARTICLE 3: USER RIGHTS

 

Users have the right to access, rectify, erase, restrict processing of, and object to the processing of their personal data, as well as the right to data portability. To exercise these rights, please contact us using the following contact details:

By email to clients@cook-shop.fr, indicating "GDPR" in the subject line,

By registered mail with return receipt requested to the address indicated in Article 1 above.

 

He will need to provide his full name and postal address. He must prove his identity with a valid document bearing his signature (identity card, passport).

 

Cook Shop undertakes to respond within 1 month (2 months in case of particular difficulty, notably in the case of a complex request or a large number of requests) from the date of receipt of the request. In the event of a negative response that does not seem justified or in the event of no response from us within this period, the user may contact the CNIL (National Commission for Information Technology and Civil Liberties)., https://www.cnil.fr).

 

Finally, the user is reminded that they can organize what should happen to their collected and processed data if they die, in accordance with Law No. 2016-1321 of October 7, 2016.

 

ARTICLE 4: SOCIAL NETWORKS

 

If the user chooses to post content on social networks (such as Instagram, Facebook, Pinterest or Twitter) with hashtags representing our brands and products, or those we offer elsewhere, they acknowledge and consent to their content appearing on our site or our communication materials, and being used to link to our products or services.

 

If a user no longer wishes for one of their contents to appear on our site or our communication materials, they must delete it from the social network or stop using one of our hashtags.

 

In all cases, the use of social networks remains exclusively governed by the general terms and conditions of those social networks; therefore, each user is encouraged to read them and refer to them regularly.

 

ARTICLE 5: "COOKIES"

 

The website cook-shop.fr uses "cookie" techniques.

 

A "cookie" or tracker is an electronic file placed on a device (computer, tablet, smartphone) and read, for example, when browsing a website, reading an email, installing or using software or a mobile application, regardless of the type of device used (source: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi ).

 

Some cookies necessary for browsing do not require your consent. Non-essential cookies, however, are only placed and read with your consent. This consent is valid for a maximum of 13 months, after which the Site will request the user's consent again.

 

Users can object to the collection of cookies either via our website or by modifying their web browser's default settings; however, doing so may result in losing the benefits these tracking technologies provide in terms of improved navigation and targeted, accurate information about our products. Refusing cookies may also impair the user experience and their access to certain services or features of this website.

 

As such, Cook Shop declines all responsibility for the consequences on browsing conditions of any refusal, deletion or blocking of cookies necessary for the operation of the site.

 

The "Private browsing" mode allows you to browse without saving a history of visited pages or downloads, so that all cookies saved during your browsing will be erased when you close your browser.

 

Social media sharing cookies present on the Site (Facebook, Instagram, Twitter, Pinterest) are governed by the publishers of these networks and we invite you to review their cookie policy by visiting their web interface directly.