Cook-shop is a boutique created in 2009 with the aim of making products usually reserved for professionals available to the general public. The boutique also tries to offer "trendy" ideas to satisfy food fashion victims, otherwise known as "foodistas".

We are happy to search for so-called "hard-to-find" products for you. Cook-shop also has stores in Toulouse Portet, Chambéry and Montpellier.

No multinational, no overseas customer service or premium-rate number... Cook-shop is a human-sized company.

Nathalie is the founder of cook-shop. She's in charge of finding all sorts of amazing things for you, handling the accounting, and making everyone at cook-shop happy. She loves chocolate, Harry Potter, and pretty shoes!

Ludovic, our resident teddy bear, handles all the general organization and logistics of the company. He's the man for the job! He makes an amazing cheesecake, eats canned peas and carrots, and tells corny jokes to customer service in the website chat...

The CAT in Pezenas : The Centre for Assistance through Work packages our products (spices, additives, colorings, chocolates, etc.). We are very proud to support this initiative aimed at promoting the work of disabled workers.

There are two parameters to consider: the preparation time and the delivery time.

The preparation time is within our control. We usually ship your packages within 24 hours.
There are two scenarios where this does not happen:
- One item in your order is out of stock and we are awaiting its restocking. If the delay is unreasonably long, exceeding 7 days, and was not indicated when you placed your order, we will notify you so that you can inform us whether or not you wish to wait.
- We are experiencing a surge in activity: this is generally the case as the holiday season approaches. In this case, we display the average preparation time to avoid any disappointment.

Delivery time:
We control our preparation time, but we are not the carriers of your packages. These are entrusted to private companies which are solely responsible for their delivery.
- Chronopost delivery time is 24 hours
- DPD's average delivery time is 24 to 48 hours.
These delivery times are estimates only and are not binding. Preparation time must be added to the shipping time. We do not process any claims for compensation due to delivery delays.

By choosing Chronopost, you are informing us of the urgency of your order. We prioritize only orders shipped via Chronopost.
We do not charge for this express preparation service which puts your order ahead of all others, only the shipping costs charged by the carrier are due.
Other orders are processed in order of arrival, from oldest to most recent.
If your order is urgent, choose Chronopost!

TRACK MY PACKAGE:

We advise you to check your parcel's tracking information before contacting us. You should have received an email with a link to your carrier's website.
If this is not the case, or if you have misplaced this number, you can track your package at any time by logging into your account and then going to
- History and details of my orders
- by clicking on "details" of the order in question.
- Below the statutes you will find the link to track your package

Please note that it can sometimes take 24 hours for the tracking link to become active ;-)

WHO SHOULD I MAKE A COMPLAINT TO ABOUT MY DELIVERY?

Your carrier should be given priority:
- The post office can provide you with information at 3631

- DPD: http://www.dpd.fr/Particuliers

- Chronopost: https://www.chronopost.fr/fr/suivi-colis


If you do not get a solution, contact us.

Shipping costs details are available here: https://cook-shop.fr/en/shipping-costs

Do you offer free shipping?
Yes, for parcels under 20kg, delivered to a parcel relay point, from €69 purchase including VAT in Metropolitan France, including Corsica.
Please note, however, that areas that are difficult to access incur an additional charge of €6, which remains the responsibility of the customer.

What is the price of transport?
Shipping costs are directly linked to the choice of carrier and the weight of the order. Only a quote can provide you with this information.
Please note that the price charged is less than what they actually cost us. You are simply contributing to the costs.

What is the delivery time?
Delivery times depend on the choice of carrier and the destination.
With express delivery, the delivery time is generally 24 hours. Orders placed before noon from Monday to Friday are shipped the same day and are deliverable from Monday to Saturday provided that all products are in stock.
With DPD, delivery times range from 24 to 48 hours for mainland France. Orders placed before noon, Monday to Friday, are shipped the same day and are delivered Monday to Saturday. Orders placed outside of France are shipped within 24 hours, Monday to Friday.
With Mondial Relay, the delivery time is 72 hours.

These are the most common delivery times. They may vary depending on the workload (especially during the holiday season) or due to exceptional circumstances (lockdowns, weather, strikes, etc.).

The delivery times are therefore given as a guideline only.

Yes, practically everywhere in the world, including the French overseas territories. However, it is your responsibility to ensure that the products ordered can be imported: postal services refuse sprays, for example, or some products are subject to embargo due to their origin.

If your order displays the status "being prepared", this is no longer possible.
If it is pending payment or restocking, we will try to fulfill it as much as possible.

No.
However, orders under €12 have a preparation fee of €3.

You have 14 days to return an item from the date of receipt. This provision does not apply to food or personalized products, for which there is no right of withdrawal.

The product must be returned to us in its original unopened packaging and without any signs of use after contacting us.

Return shipping costs are your responsibility.

Your package should be sent to us at

A credit note is an accounting document that justifies a refund or a voucher.

-       Either you have a voucher and it can be found in your account in the dedicated section

-       Either you don't have any, in which case you have been reimbursed.

Unless otherwise stated, if we have issued a nominative discount voucher in your favor, it is valid for one year.

The email!
Our business is online sales. We check messages almost continuously and respond very quickly.