Cook-shop is a boutique created in 2009 with the aim of making products usually reserved for professionals available to the general public. The boutique also tries to offer "trendy" ideas to satisfy food fashion victims, otherwise known as "foodistas".
We are happy to search for so-called "hard-to-find" products for you. Cook-shop also has stores in Toulouse, Chambéry, and Montpellier.

No multinational, no overseas customer service or premium rate number... Cook-shop is a human-sized company.

Nathalie is the founder of Cook-Shop. She's in charge of finding all sorts of amazing things for you, handling the accounting, and making everyone at Cook-Shop happy. She loves chocolate, Harry Potter, and pretty shoes!

Ludovic runs the company with Nathalie. He's our resident teddy bear, handling all the general organization and logistics. He's the man for the job! He makes an amazing cheesecake, eats canned peas and carrots, and tells corny jokes to customer service on the website chat...

The CAT in Pezenas : The Supported Employment Centers package our products (spices, additives, colorings, chocolates, etc.). We are very proud to support this initiative aimed at promoting the work of disabled workers.

Email! Our business is online sales. We check messages almost continuously and respond very quickly.

There are two parameters to consider: the preparation time and the delivery time.

The preparation time is within our control. We usually ship your packages within 24 hours.
There are two scenarios where this does not happen:
- One item in your order is out of stock and we are awaiting its restocking. If the delay is excessively long, exceeding 7 days, we will notify you so that you can inform us whether or not you wish to wait.
- We are experiencing a surge in activity: this is generally the case as the holiday season approaches. In this case, we display the average preparation time to avoid any disappointment.

Delivery time:
We control our preparation time, but we are not the carriers of your packages. These are entrusted to private companies which are solely responsible for their delivery.
- Chronopost delivery time is 24 hours
- DPD's average delivery time is 24 to 48 hours.
These delivery times are estimates only and are not binding. The preparation time must be added to the shipping time . We do not process any claims for compensation due to delivery delays.

By choosing Chronopost, you are informing us of the urgency of your order. We prioritize only orders shipped via Chronopost.
We do not charge for this express preparation service which puts your order ahead of all others, only the shipping costs charged by the carrier are due.
Other orders are processed in order of arrival, from oldest to most recent.
If your order is urgent, choose Chronopost!

We advise you to check your parcel's tracking information before contacting us. You should have received an email with a link to your carrier's website.
If this is not the case, or if you have misplaced this number, you can track your package at any time by logging into your account and then going to
- History and details of my orders
- by clicking on "details" of the order in question.
- Below the statutes you will find the link to track your package

Your carrier's priority:
- The post office can provide you with information at 3631

- DPD: http://www.dpd.fr/Particuliers

- Chronopost: https://www.chronopost.fr/fr/suivi-colis

If you do not get a solution, contact us.

Shipping costs are directly linked to the choice of carrier and the weight of the order. Only a quote can provide you with this information.
Please note that the price charged is less than what they actually cost us. You are simply contributing to the costs.

Yes, for parcels under 20kg, delivered to a parcel relay point, from €69 purchase including VAT.

Yes, practically everywhere in the world. However, it is up to you to ensure that the products ordered can be imported: airmail services refuse sprays, for example, or some products are subject to embargo due to their origin.

My order is stuck "payment pending"?

Log out, refill your cart and log in again.

No. You can cancel your order if you have not yet received the email indicating that it is being prepared.

No, we are unable to offer you this service as it does not provide a solution in terms of monitoring.

No.

You have 14 days to return an item from the date of receipt. This provision does not apply to food products, for which there is no right of withdrawal.

A credit note is an accounting document indicating a transfer of funds. A credit note is always associated with a refund or a discount voucher.

If we have issued a personalized discount voucher in your favor, it is valid for one year.